Delete Your Account | Olive Green

First, choose the right option

Olive Green offers two different actions and they sit next to each other in the app, so make sure you pick the one you actually want.

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Format Account Data

Erases your transactions, budgets, IOUs and history, but keeps your account. Use this if you want a clean slate and intend to carry on using Olive Green.

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Delete Account

Permanently removes your entire account and the personal data attached to it. You are signed out and will not be able to log in again. This is the option described in the steps below.

How to delete your account

The whole process happens inside the app and takes about a minute.

1
Open Olive Green and sign in. Deletion can only be started from inside your own signed-in account, so you need a valid session before you begin.
2
Open Settings. Tap the Settings icon at the bottom-right of the app header, or go straight to app.olivegreenroots.com/settings.
3
Tap “Security” in the settings menu. It is the entry described as “Update your password”.
4
Scroll down to the “Danger Zone”. It sits at the very bottom of that panel.
5
Tap the red “Delete Account” button. Directly above it there is a separate “Format Account Data” button. That one wipes your financial data but keeps your account, so make sure you are tapping the right one.
6
Read the warning, then type DELETE into the confirmation field. Capitalisation does not matter and surrounding spaces are ignored.
7
Tap “Permanently Delete My Account”. The button stays disabled until the confirmation text matches. Once you tap it, your account and its data are removed and you are signed out.

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This cannot be undone. There is no grace period and no way for us to restore a deleted account. If you want to keep a copy of your records, export or note them down before you start.

What gets deleted

When you delete your account, the following is removed from our live systems:

Your account and sign-in credentials.
Your profile details, such as your name and email address.
All financial records you created: transactions, budgets, categories, goals and IOUs.
Any notes, attachments or files you uploaded.
Your in-app preferences and settings.
Active sessions and device tokens, so you are signed out everywhere.

What we keep, and for how long

A small amount of information may outlive your account, either because it can no longer identify you or because we are legally required to hold it:

Encrypted backups: residual copies of your data can persist in routine encrypted backups for up to 30 days after deletion, after which they are overwritten in the normal backup rotation.
Anonymised and aggregated data: statistics that cannot be linked back to you or to any other individual are retained.
Legal and security records: where the law requires it, such as for accounting, tax, fraud-prevention or dispute records, we keep the minimum necessary for the period the law prescribes.
Support correspondence: emails you have sent us stay in our support inbox unless you ask us to delete those too.

Full details are in our Privacy Policy.

If you can’t sign in

If you have already uninstalled the app or lost access to your account, email us and we will delete it for you.

Write to support@olivegreenroots.com with the subject “Account deletion request”.
Send it from the email address registered to your Olive Green account so we can verify it is you.
We may ask a question or two to confirm your identity before we act.
We aim to acknowledge within 7 days and to complete the deletion within 30 days of verifying your request.

Subscriptions and billing

Deleting your Olive Green account does not automatically cancel a subscription bought through Google Play or another app store. Cancel it in that store’s subscription settings so you are not billed again. If you believe you have been charged in error, contact us at support@olivegreenroots.com.

Still need help?

If anything on this page is unclear, or the steps do not match what you see in the app, email support@olivegreenroots.com and we will walk you through it.

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